Safety Policy & Terms & Conditions

• 24x7 Security: Trained security personnel present round the clock at main entrance, lobby, and critical points.
• CCTV Surveillance: All common areas, entrances, exits, and corridors are monitored with CCTV (with recording facility) for safety and investigation.
• Emergency Exits: Clearly marked, illuminated, and unobstructed fire exits on every floor.

• Electronic door locks with key-card access.
• Safety latches/chain locks inside rooms.
• In-room safes provided for valuables.

Medical Assistance: Tie-up with nearest hospital/doctor-on-call available 24x7.

Guest Verification: Valid government ID proof mandatory at check-in for all guests (as per local law).

Fire Safety

• Fire extinguishers and hydrants installed on each floor and inspected regularly.
• Smoke detectors and fire alarm system operational throughout the property.
• Emergency Lighting: Backup power supply in case of power failure.
• Evacuation Plan: Floor-wise evacuation maps displayed at strategic points and inside guest rooms.
• Drills: Fire and emergency evacuation drills conducted at least twice a year for both staff and guests.

• Induction Training: All staff undergo orientation on hotel safety policy, fire-fighting, first aid, and guest security handling.
• Protective Equipment: Housekeeping and engineering staff provided with gloves, masks, and safety gear as per work requirement.
• Health & Hygiene: Staff undergo regular health check-ups as per food safety and hospitality standards.
• Workplace Safety: No employee is allowed to operate machinery or electrical systems without proper training.

• Compliance with FSSAI / HACCP guidelines.
• Regular kitchen audits for hygiene, temperature control, and food storage.
• Separate storage for vegetarian and non-vegetarian food items.
• Staff handling food must maintain personal hygiene and wear uniforms, gloves, and caps.

• Guest information and booking details kept confidential.
• No guest information shared with outsiders without consent or legal requirement.

• Sanitizers available at reception, lobby, elevators, and restaurants.
• Regular sanitization of rooms and public areas.
• Contactless check-in/check-out encouraged.

• Adherence to local laws regarding guest registration (Police/intelligence reporting as required).
• Fire license, health license, and safety inspections maintained up-to-date.
• Compliance with labor laws, employee welfare, and insurance coverage.