Privacy Policy

Floriс Hotels (“Floriс”, “we” or “us”) respects your right to privacy. This Privacy Notice explains who we are, how we collect, use and share personal information about our guests (“guest”, “you”), and how you can exercise your privacy rights. If you have any questions or concerns about our use of your personal information, please contact us using the details provided at the bottom of this Privacy Notice.

Floriс Hotels is a hospitality brand based in Kolkata, India, offering premium stays, dining, and event experiences. Our commitment is to provide our guests with comfort, safety, and quality services while protecting your personal information in accordance with applicable Indian data protection laws.

For more information about us, please see the “About Us” section of our website at https://florichotels.com.

1. Information you provide voluntarily

We ask you to provide certain details when you:

• Make a reservation or booking
• Contact us with inquiries or requests
• Subscribe to our newsletters or marketing offers
• Make payments for services

This may include:

• Name, email address, phone number, postal address
• Payment details (credit/debit card or UPI information)
• Booking details (check-in/check-out dates, preferences, loyalty program details)
• Identification documents (passport, Aadhaar, PAN, or other government ID if required by law)

2. Information collected automatically

When you visit our website or use our services, we may collect certain information automatically from your device, such as:

• IP address, device type, browser type
• General location (city or country level)
• Pages you visit, links you click, booking actions
• Cookies and similar technologies (see “Cookies” section below)

3. Information from third-party sources

We may also receive information about you from trusted third parties, such as:

• Travel agents or booking platforms who make reservations on your behalf
• Payment providers who process your transactions
• Loyalty program partners

This information allows us to confirm and manage your reservation.

We may disclose your information to:

• Our service providers and partners who process data on our behalf
• Government authorities or law enforcement agencies, if required by law
• Booking partners such as travel agencies or online booking platforms
• Potential business partners in case of a merger, acquisition, or reorganization
• Any third party with your consent

As we operate in India, we process your personal information based on:

• Your consent (e.g., for marketing communications)
• Contractual necessity (to manage your booking and stay)
• Legal obligations (such as ID verification under Indian hotel regulations, tax and GST compliance)
• Legitimate interests (service improvements, security, fraud prevention)

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and show relevant offers. You can manage or disable cookies in your browser settings.

We use appropriate technical and organizational safeguards, including:

• SSL encryption for online transactions
• Restricted access to guest data
• Secure servers and firewalls
• Staff training on data protection

We retain your personal data for as long as necessary:

• To provide services and manage your booking
• To comply with legal and tax obligations (e.g., retaining financial records for up to 7 years under Indian law)
• For legitimate business needs, after which we either delete or anonymize your data

You have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal data (subject to legal exceptions)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

We may update this Privacy Notice from time to time to reflect legal, technical, or business changes. Updated versions will be posted on our website with a revised “last updated” date.

If you have any questions or concerns about our use of your personal information, please contact us at:

Floriс Hotels
Email: bookings@florichotels.com
Phone: 9147725001, 9147725002
Address: 266/09 Raghunathpur, Baguiati Opposite to Reliance Smart Bazar Kolkata 700059